Refund policy

Cancellations & Refunds

At GOLD STAR Dining, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders and some manufacturers do not accept returns, see below).

If you have questions, please send an email to Contact@GoldStarDining.com or call us at (708) 406-5918.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (708) 406-5918, the chat in the bottom right, or email Contact@GoldStarDining.com any time.

Cancellations of Custom Orders

Custom or made-to-order products can not be canceled or refunded as these products are put into production specifically for your order.

These units are custom-made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is unclear whether your order is custom or made to order, please message or call us.

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so within 30 days. Note these return policy exceptions:

  • Benzara has a 14-days 
  • J&M Furniture 2-days
  • Moe's Home Collection 7-days 
  • American Tables & Seating 5-days 
  • Montanna Woodworks 90-days
  • Source Furniture 7-days
  • Almo/Hanover 60-days
  • Grand Canyoyn Gas Logs/ RPG 2-days

You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.

Due to drastically increasing LTL/freight shipping costs, any outright return will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-14] business days.

No Returns Accepted

  • ID USA: Once an order has shipped, cancellations, returns, or refunds are not accepted.
  • Sunset Trading: Returns are not accepted returns, defects are covered under their manufacturer warranty.
  • Theodore Alexander: Returns are not accepted returns, but all products are covered under their manufacturer warranty.
  • Vitro Seating: Returns are not accepted returns, but all products are covered under their manufacturer warranty.

Shipping Times

We agree to get your order to you as soon as possible. We provide estimated shipping times on the product pages. Most orders are dispatched within 2-3 business days and delivered within 5-7 business days. Order delays have proven to be unavoidable and outside of GOLD STAR Dining's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience. 

Please Read the Following.

When you are purchasing from GOLD STAR Dining, you are acknowledging the following of the Exchange Agreement:

  • I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage, and provide it to Contact@GoldStarDining.com within 24 hours of the product being delivered.
  •  I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
  • I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
  • I understand that if my order has left the warehouse, I am unable to receive a full refund.
  •  I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to Contact@GoldStarDining.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported to GOLD STAR Dining within 24 hours.

Warranty

Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 1 day, that is not a warranty claim.

Returns

The GOLD STAR Dining default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error unless otherwise stated on the product page. All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.

Buy One Get One Offer

Promotions In the event of a Buy One Get One Offer (BOGO) promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree to read, understand, and agree to the terms and conditions above. Individual items will have varying refund and return policies depending on the manufacturer. Please email Contact@GoldStarDining.com for any questions.

Chargebacks

Our support team is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer who files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

GOLD STAR Dining
1603 Capitol Avenue
Suite 413 - D117
Cheyenne Wyoming 82001

Phone: (708) 406-5918
Email: Contact@GoldStarDining.com