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✈ Free Shipping Lower 48 States & No Tax Except WY
✈ Free Shipping Lower 48 States & No Tax Except WY

Return & Refund Policy

IMPORTANT NOTE: 

  • Once we start processing the order, if you cancel the order before we've booked dispatch, you will be charged a 10% fee as Processing cancellation & Refund Fees.
  • Once the item has been picked up by the carrier, no cancelation requests can be processed, until the process reaches destination. In some cases, cancellation might be possible, but will require additional fee for the same, along with processing fees, return shipping fee, restocking fees (if applicable), and other fees. For further details, please reach out to us via contact us page.

 

HOMEROOTS

We offer a 30-day manufacturer defect guarantee. Returns are only accepted with a return authorization number, regardless of the cause. To get a return authorization number, e-mail us at contact@GoldStarDining.com.

Within 30 days of delivery, you must return any items for buyer's remorse at your expense in their original packing and in sellable condition. If things are returned and determined to be in perfect condition at the warehouse, credits will be given. All returns are subject to a 10% restocking fee. To begin a return, kindly contact us.

We update the website's inventory every few hours. The stock of a product that is currently unavailable will be replenished. In the ETA area on the item's page, we will indicate the replenishment date if one is available. If not, send an email to contact@GoldStarDining.com, and we'll let you know when it does.

Cancellations of orders: Every request for cancellation will be reviewed to see where the order is in the workflow and whether the cancellation window is still open. Order cancellations that are already in transit, at the port, or on a truck can be subject to limitations. If you request a reroute of an order that is already on the dock, in a truck, or in transit, a 10% restocking fee and the cost of return shipment will be assessed.

Refused Orders: If an order is rejected, there will be a 10% restocking fee as well as return shipping costs.

 

MANHATTAN COMFORT

For products that are unopened and still in their original packaging, we have a 30-day return policy. We also provide a 30-day parts replacement policy on all items. Damages from shipping or improper assembly are not returnable. Shipping claims must be submitted right away to the transportation provider.

When parts are packed safely to prevent other parts from being compromised or damaged in transit, it's sometimes easy to ignore them. Please send us an email at contact@GoldStarDining.com if any components are really missing. Send a duplicate of the invoice along with photos showing the damage. Misassembly-related damages will not be covered by insurance. Please refer to the handbook to determine which component is missing, and be sure to mention that information in the email body.

All Manhattan Comfort furniture comes with a 30-day warranty that applies to the original buyer at the time of purchase. Our warranty is only valid for brand-new items bought in factory-sealed cartons. US residents are covered by this warranty. Please thoroughly check your furniture for missing or damaged pieces as soon as the crate is opened so that we can offer you prompt assistance. All products from Manhattan Comfort come with a 30-day parts replacement warranty. Our furniture products are not meant to be used outside. The following are not covered by the warranty: - Defects or damages resulting from incorrect assembly or disassembly; - Defects or damages resulting from shipping; claims for damage during transit should be made right away to the transportation provider. - Defects or damage brought on by misuse of the furniture.

 

BENZARA

From the day of delivery, we provide a 14-day warranty against manufacturer's defects. The return policy is void and inapplicable if the damage is not notified to us within 5 days of the product's delivery and there is no exceptions. You have 14 days from the time you get the item to return or exchange it. The product must be in its original factory condition and include all of the original warranty cards, manuals, package documentation, and accessories. Product returns are allowed, but they must be authorized in advance.

In order to receive a refund for the original purchase price less shipping and handling fees, all returned goods must have an RMA number. For further assistance, please email us at contact@GoldStarDining.com. Restocking fees of 15% will apply to returns of unwanted or unfortunate products.

Refused Delivery

Customers will be responsible for paying all shipping and handling fees. Once the item has been returned to our warehouse, a credit for the original purchase price less shipping and handling (both ways) will be issued. Every refund is given as a company credit that can be used on future purchases.

 

ID USA

We are unable to accept cancellations, accept returns, or issue refunds for products, once a delivery has shipped.

Any shipping fees or charges associated with returns or rejected shipments are not our responsibility.

 

ALATERRE/ BOLTON FURNITURE

We offer a 30-day warranty for manufacturing flaws in our products, but we do not accept returns due to buyer’s remorse. In case of faults, we also provide new parts. Please email us at contact@GoldStarDining.com for further details.

 

WHITELINE MODERN LIVING

Within 30 days after the date of the invoice, we accept returns. Restocking fees of 25% apply to returned goods, and notification of the return must be made no later than 48 hours after receipt. The cost of shipping is not refundable. Items must be returned to us in their original packaging, untouched by usage or wear.

Upon delivery, we will examine the package for any damage and reserve the right to accept or reject the return in whole or in part or to deduct the cost of any necessary damage repair from the remaining refund amount. Within 14 days of from the receipt of the merchandise, refunds will be given.

If the item being exchanged is damaged, we'll replace any defective items.

 

J&M FURNITURE

Upon receipt, each cargo should be examined, and any claims must be submitted within 48 hours. Items that are not damaged must be returned within 48 hours of delivery and are subject to a 25% restocking fee. Shipping fees are not refundable.

 

FM FURNITURE

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@GoldStarDining.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@GoldStarDining.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some for your bank or credit card company to process and post the refund too.

 

BUTLER SPECIALTY

Damaged/defective merchandise

Please get in touch with us at contact@GoldStarDining.com within 30 days of receipt with any faulty or damaged goods. Butler reserves the right to offer to fix, offer a replacement, send replacement parts or provide a credit.

Products that are broken or defective cannot be returned to Butler. You may be required to send pictures illustrating the specific damages mentioned. The pictures you send will be used to take corrective action and work with our vendors and Quality Assurance team to avert future occurrences of the same problem.

Remorse Returns

Returned goods that were shipped back to Butler are known as "remorse returns" initially provided without flaws or damage. Butler will accept remorse returns shipped back pre-paid (at the customer’s expense) with a 15% re-stocking charge within 30 days of invoice along with advance authorization. To qualify for a refund, items must be returned in saleable condition in the original carton with all parts and accompanying hardware included. If a product does not satisfy these requirements, unfortunately, we will not issue any credit.

Within 4 business days of receipt, you will receive an email notifying you if remorse returns are received in an unsellable state. The email will include images of the returned item to prove its state at the time of receipt, the Butler invoice number, and your purchase order.

 

FURNITURE OF AMERICA

We accept returns within 30 days for items in original packaging and re-sellable condition. 15% restocking fee applies.

 

MOE'S HOME COLLECTION

All returned merchandise must be in original condition, unassembled and must include all original packaging materials and accessories.

Please contact us within 7 days from the date the item was delivered if you wish to return an item for any reason. You will be responsible for round trip shipping costs and may be charged with 20% restocking fee.

 

SUNSET TRADING, DIAMOND SOFA and THEODORE ALEXANDER

We don’t accept returns.

 

AMERICAN TABLES & SEATING (ATS)

It is customer's responsibility to inspect the entire shipment delivery and report issues within 5 days of receipt. 

ATS accepts no responsibility for freight related issues reported 6 or more days after receipt of shipment.

Returns are accepted at a 25% restocking fee, pending inspection of products. This excludes any production item.

 

ZUOMOD

Any unopened product that is in original condition may be returned within 30 days from the delivery date.

We do not pay for return shipping EXCEPT for defects or errors in the order processing.

 

MONTANA WOODWORKS

A 90-day, no-questions-asked return period is available. The place of purchase, as well as a copy of the original receipt, are required. We must receive your request before the 90-day period expires, and the 90 days begin on the day of your purchase. The cost of returning the item(s), unless it is under warranty terms, will be deducted from your refund.

 

MONARCH SPECIALTIES

Exchanges/Returns:

  • All claims must be made within 30 days of receipt of goods.
  • All returns must be received unassembled in original packaging in re-sellable condition.
  • Monarch will not cover the freight costs for buyer’s remorse.
  • Deductions will only be processed with an approved RA # provided by the Monarch service
  • Monarch does not provide credit notes.

Replacement parts:

  • Monarch offers a 1 year limited warranty on manufacturer defects.
  • All claims must be made within 10 days of receipt of goods.

Our warranty does not cover:

  1. Accidental damage
  2. Abuse or incorrect use of the product
  • If a part is deemed to be defective & replaceable Monarch will replace the part free of charge.
  • If a part cannot be replaced an RA# will be issued for a full refund. Monarch does not send
  • out no-charge replacements. A new PO will need to be placed with the order department.
  • Replacement parts are shipped via UPS ground standard service. Please allow 5-7 business days for delivery. Monarch is not liable for certain factors such as transit time delays or location that may affect the delivery time.
  • To order parts, please email us at contact@GoldStarDining.com for further assistance.

Please have the item/model number available, as well as the assembly sheet provided with your item.

 

SOURCE FURNITURE

Your satisfaction with your purchase is crucial to us. We're here to help if you're not happy with the merchandise you received for any reason.

Please send an email to our Customer Success Team at contact@GoldStarDining.com to begin a return.

Kindly read the details of our return policy below before submitting a return request.

Return Requirements:

  1. Requests for returns of brand-new items must be made within 30 days of delivery. The item must be brand-new, unused, and free from any damage.
  2. Every item must be sent back in its original packing.
  3. To be eligible for a refund, defective or damaged goods must be reported within 7 days after delivery.
  4. Custom products are not eligible for exchange or return.

Return Shipping

The cost of return shipment will be shouldered by the customer. The goods must be returned by the consumer in its original packing, in brand-new condition, and to the right warehouse.

We strongly advise you to purchase shipping insurance as well as a tracking number for the returned item(s).

We disclaim liability for anything damaged in return shipping or for returns that are lost in the mail.

Refunds

After receiving the returned item, please give our warehouse 7 to 14 business days to review the goods, authorize the return, and complete your refund using the original payment method. After the refund is completed, the credit should appear on your credit card account in 3 to 7 business days.

 

THE BIOFLAME

To start a return, please email our Customer Success Team at contact@GoldStarDining.com. Prior to requesting a return, please review the guidelines of our return policy below.

Return Requirements.

  1. Returns for new products must be requested within 30 days of delivery. The product must be in new, unused condition with no signs of damage.
  2. All products must be returned in the original packaging.
  3. Defective and damaged merchandise must be reported within 7 days of delivery to qualify for a refund.
  4. Custom items are not eligible for return or exchange.
  5. For more information, please email us at contact@GoldStarDining.com.

 Refunds

Please allow 7-14 business days after delivery of the returned item, for our warehouse to inspect the products, approve the return and process your refund to the original form of payment. The credit should be visible on your credit card statement within 3-7 business days after the refund is processed.

The following items will not qualify for a refund: Products without RMA (Return merchandise authorization) including refusing the delivery, returns after 30 days of delivery, and products in unacceptable or used condition. In any of these cases, we reserve the right to deny your return. Upon receipt, the returned product can be refused and shipped back to the customer, at the customer’s expense.

Cancellations

The customer can request to cancel an order for a full refund, up to 48 hours prior to shipping. After tracking is generated the order can no longer be canceled.

If you miss the cancelation period for your order, you can contact us to assist with a return at your expense (see our Return Policy).

Most items are eligible for cancelation; however, some items are fabricated specially for you and cannot be canceled once the materials are ordered, and fabrication begins. All sales are final for the following:

  • Custom made products
  • Made-to-order products

 

HPC

Returns, Holds, and Exchanges

  • All returns are subject to a 20% restocking fee on all non-unwarrantable items returned.
  • All returns and exchanges must be made within 30 days of original shipment.
  • A purchase order number or sales order number must be provided with the return.
  • All E-Commerce exchanges or refunds will go to your original form of payment.
  • Customer is responsible for return shipping costs
  • No cash credits are issued (except if credit card processing error double charges, then double amount will be credited back to original card used).

Warranty

HPC Fire Inspired™ warranties product against manufacturing defects that prevent safe and correct operation of the product commencing from the date of original sale / shipment from HPC. The warranty on parts and in-house labor will apply only to claims presented to us by our original customer and is in lieu of all other warranties expressed or implied. Please refer to the Warranty Chart in the HPC Outdoor Catalog for warranty periods.

The defective product must be shipped back with an RMA (Return Merchandise Authorization) issued by HPC for that specific product which states the nature of the defect or warranty claim. Product to be returned should be packed carefully—HPC is not responsible for damage on returned items. The original purchase information will be required. RMA’s are only valid for 30 days from the date of issue by HPC and will not be processed if received after the expiration date. The RMA number must be indicated on the outside of the return package and a copy of the RMA in the package with product.

Our warranty does not cover items that have been damaged by over heating, modification, abuse, improper storage, installation, or maintenance. This warranty excludes claims for incidental or consequential damage and indirect-collateral expenses arising from product defects or warranty recovery.

HPC Fire Inspired™ is not responsible for local codes and / or if any of our products are not approved for installation. Please check with your local building department or governing agencies for proper approvals before purchasing. HPC is not responsible for the actions including negligence of the installer.

     

    AZ PATIO

    All swaps, credits, and refunds are limited to the equipment's value alone. The amount of the refund is reduced by the original shipping and handling fees, which are not refundable.

    Unopened Heaters and Accessories

    If the UNOPENED Heaters and Accessories are returned to us within 30 days of the original shipping date to you, we will issue a refund (less shipping and handling fees). To be eligible for a refund, the item must be NEW and UNOPENED. Please be aware that there is a 5% Transaction Fee taken from unopened Patio Heaters and Accessories in order to support business expenses, such as bank fees, credit card processing fees, labor costs, and material costs for processing, packing, and shipping. The amount of the refund is reduced by the original shipping and handling fees, which are not refundable. $5 is the minimum Transaction Fee.

    Opened Heaters and Accessories

    If the Heater or Accessories are in brand-new, resalable condition with all of the original components and packaging despite having been opened. Only the cost of the items is subtracted from the 20% restocking fee. The original shipping and handling fees are not refundable and are subtracted from the refund amount before it is determined. Within 30 days of the date the item was first shipped to you, the item must be shipped back to us and received by us. A 30% restocking fee may apply to larger products. If items are not returned in the manner specified here, a larger restocking fee may apply, or the return or refund may be denied. $5 is the minimum Restocking Fee.

    Non-Returnable Items

    • For any reason, special order items cannot be returned.
    • Items with Usage Marks that are dirty and show traces of regular use.
    • Items with any obvious signs of usage, such as dents, scratches, writing in the manual, torn packaging, etc., cannot be returned.

     

    ALMO / HANOVER

    General Guidelines

    • A return authorization number must be requested prior to the return of any product. Please send us an email at contact@GoldStarDining.com.
    • RA requests must be made within 60 days of the original invoice date and are valid for 30 days upon approval
    • All items sold as a package or kit must be returned complete. If not, it is subject to refusal or partial credit
    • Any item not returned as detailed below is subject to denial and could be returned back to the customer at the account’s expense
    • Any non-Almo item returned in error will be returned directly back to the customer at the account’s expense
    • Any unit that shows signs of ‘abuse’ are subject to denial and could be returned back to the customer at the account’s expense.

    Buyer Remorse Returns

    • Buyer remorse products must be returned in new/re-sellable condition
    • Subject to 15% restocking fee
    • Returns must be shipped back freight prepaid

    Defective Returns

    • Defective televisions and large appliances must be handled directly with the manufacturer under their warranty procedures
    • Defective products must be returned in their original manufacturer’s box with all accessories included
    • (1) no-charge call tag can be issued for a defective item. If call tag is needed, it must be requested at the same time as the RA request is made.

     

    GRAND CANYON GAS LOGS / RPG

    Types of Returns

    • We shipped the wrong item; 100% credit is available
    • Visible Freight Damage (refused) - 100% Replacement
    • Hidden Damage. PLEASE NOTE: Claims for concealed damage will only be paid out if our carrier is used, the damage happens in the transaction between us and the end user, and the claim is made within two days of the product's reception. If hidden damage is reported within two days of delivery, 100% Replacement will be sent out upon the return of the original goods. We maintain the right to tack on restocking costs after two days. Customers should inspect units as soon as possible.
    • Buyer's Guilt. PLEASE NOTE: There will be at least a 20% restocking fee and the customer will be liable for the freight/shipping costs of returning the cargo if the buyer decides to return the merchandise. This credit won't be given until we received the merchandise and examined it.

     

    ANDERSON TEAK

      1. Any claims for damaged merchandise must be packaged in the original boxes, without writing on the boxes. The 
        1. item must be returned in its original state with no finishing or painting, and it must include all hardware and attachments.
        2. If the product does not meet your expectations, you have 30 days to return it in its original condition for a full refund, less shipping and restocking costs.
        3. Claims for flaws or missing components must be submitted only within 7 days. No service is offered beyond seven days. NO EXCEPTIONS. To make a product fault claim, you must provide images. Email contact@GoldStarDining.com for any questions.
        4. Any used, previously displayed, or constructed goods cannot be exchanged or returned.
        5. The carrier must be contacted in order to file any claims for goods damaged during transit. Please check all boxes for damage before signing the freight bill, and make sure the carrier acknowledges any damages.

    Disclaimer

    Regarding the furniture and its parts, as well as the operation, maintenance, or replacement of the furniture and its parts, we will not make any additional express warranties. Any incidental or consequential losses, including lost usage, annoyance, or loss or damage to personal property, whether they are direct or indirect and whether they result from a contract or a tort, are never our responsibility. In no case we will go beyond the cost of the defective item or its replacement.

    Claim Procedure

    Send us an email at contact@GoldStarDining.com if a situation should arise that you believe is covered by our Limited Warranties. The warranty can only be honored with the original sales receipt and the product's serial number. Please make sure that any request for warranty service is supported with the data required to fulfill the warranty's conditions.

     

    MAXIMA HOUSE

    We are really proud of our 100% client satisfaction rate. If you're unhappy with your purchase for any reason, we've provided the following instructions to make the process of returning it simple and easy:

    If you're unhappy with a product, you can start a return within 30 days of delivery for a refund, provided the product is still in its original packaging and condition.

    The cost of return postage will be your responsibility. We suggest employing a trackable shipping method and making sure your return package is made. Items damaged during return shipping or returns that are never received are not eligible for refunds.

    Damage Claims

    All packages are 100% insured. Please note, all damage claims should be submitted within 30 days of the delivery.

     

    VITRO SEATING

    We do not accept returns as everything is made to order.